FAQs

How can we help you?

Find answers to common questions about our products and services

What payment methods are accepted on Juptor ?

How do I change or cancel my order?

We accept a variety of payment methods including:

• Pay on Delivery allows for payment in cash, or with a credit/debit card, bank transfer, or Mastercard, or Mobile Money upon delivery.

• Juptor Pay accepts payment through Mastercard, Visa cards, and bank transfers.

• Mobile Money enjoy the convenience of paying with or without your wallet using options like Mtn and Airtel at checkout.

Note: Please be aware that some items/orders may not be eligible for cancelation or Changing.

If your order was prepaid, please note that the refund processing time may vary depending on the payment method:

If payment was made by bank card, your refund will be processed within 48 hours, and it may take 1 – 7 business days for the refund to reflect in your bank account.
If payment was made using Mobile Money, the refund will be credited back to the original payment source used for the purchase within 48 or 72 hours.
If payment was made with a Voucher, your voucher will be reactivated within 48 hours for use.

Thank you for shopping with us.